Fetch! Your FAQs!

We cover the neighborhoods of Queen Anne, Magnolia, Ballard, U-District, Maple Leaf, Wedgwood, Lake City, Northgate, Shoreline, Richmond Beach, Broadview, Lake Forest Park, Mountlake Terrace, Edmonds, Kenmore, Bothell, Mill Creek, Lynnwood, and Everett. Our team would love to help with your Dog Walking & Pet Care needs!

Absolutely! Our Pet Care Providers also undergo thorough vetting and a comprehensive hiring process to ensure top-quality care for your pets.

Yes, we are fully insured and bonded for your peace of mind. The safety and well-being of your pets is our top priority, and we take every precaution to ensure their care and protection.

At Fetch! Pet Care, we’re not just pet sitters, we’re a dedicated team of pet care professionals who understand that your furry family members deserve the very best. What makes us stand out? We’ve embraced a team approach to pet care. Our team concept offers unmatched benefits, including enhanced accountability, wider availability to fit your schedule, and the peace of mind that comes with expertise and backup in emergencies.

While other companies may rely on independent contractors, we have employees and are proud of our close-knit team whom we hand-choose based on integrity, trust, reliability, leadership, dedication, and unity. Every member of our team undergoes rigorous training and mentorship to ensure they deliver top-tier service to both you and your pet. They stay in consistent contact with us and one another if any challenges or issues arise to ensure we can ensure the best outcome possible. 

Absolutely! We offer Meet & Greets for clients in two forms. You can schedule a virtual option, which is free of charge. Alternatively, if you or your pet(s) prefer a more personal touch, we offer an in-person meet-and-greet or meet-and-walk option for a small charge. For pets who are more shy or reserved around new people, we’ve found that having the owner join us on the first walk or in person meeting creates familiarity and comfort, making your pup see us as part of their pack. We’re committed to building trust and ensuring a positive experience from the very beginning.

We offer a range of tailored services that we encourage our clients to mix and match to create their pups ulti-mutt schedule each week! This includes your basic dog walk, but we also offer experiences, excursions, adventure hikes, and more. We understand that every dog is unique, with their own personality, energy level, and preferences. That’s why we believe in providing personalized care and enrichment-focused services to ensure every dog has their physical, mental, and instinctual needs met on a daily basis. Our experienced team takes the time to learn about your dog and recommend services that addresses their specific needs. Whether it’s a leisurely walk, engaging playtime, or exciting hikes in nature, we are dedicated to creating customized experiences that keep your dog happy, healthy, and fulfilled!

Click Here To Check Out Our Dog Walking Experiences 🐾

Click Here To Check Out Our Dog Walking Adventures & Excursions 🐾

Our “Interactive” Cat Visit includes spending a portion of the visit focusing on engaging playtime to stimulate our frisky Best Fetch! Feline Fur-iends and promote activity. We will use their favorite toys and make sure they are fully engaged while we are caring for them.

Of course, we offer a Classic Cat Visit for all the kitties that are more independent and simply require basic needs.

*Both services include litterbox cleaning, brushing, freshening water, feeding, and small household duties.

Using our app is the most convenient and efficient way to schedule. You can also reach out via phone or email to get your requests and our Client Experience Coordinators can add services for you. They’re here and happy to help!

*Please note that all bookings, updates, and cancellations are required to happen through the main office.

Safety is our top priority for your pets! To ensure we have the correct size, we require clients to provide us with a seat belt, harness, or crate to ensure that your pup gets to and from their adventures safely. We cannot provide the service unless one of the options listed is provided.

We work with an abundance of dogs with different needs. For example, for dogs that have minor leash aggression, if we have team members in your area with experience, and can safely provide the service, we’re happy to help. We are not qualified to work with pups who have fear or people aggression, as we are not training professionals.

While we are happy to help reinforce any commands you are currently working on with your pup, we are not certified dog trainers. Our team focuses on providing invigorating Dog Walks as well as Pet Experiences, Excursions & Adventures!

We ask that clients provide all of the tools necessary to provide service for our BFFs (Best Fetch! Fur-iends). We only allow our pet care providers to share treats that have been supplied by the clients themselves for safety purposes, as many pets have allergies to certain ingredients.

We like to do things a little differently at Fetch!, which is why offer an exclusive Client Incentive Program. It’s called “Fetch! More, Give Back, Wag On,” Each month brings special discounts, charity donations, giveaways, and more. Our clients stay in the loop with themed announcements at the start of each month. Don’t miss out—check our Blog for the latest offerings! 🌟🐾

To ensure maximum flexibility, we *require either a keypad or lockbox for entry to your home. For safety, we encourage our client to place their lockboxes in an inconspicuous area and not on their front door. Don’t worry; you can find lockboxes at reasonable prices in any home improvement store, and we send a link to one we recommend when you sign up!

*If you live in an apartment or condo and have restrictions around this requirement, just let us know, and we’ll make a note in your account.

If you are not able to have a lockbox because you live in an apartment or condo, we can utilize your leasing office (if there’s on in your building) to serve as a central location to leave the key. Our team members are required to wear badges and can prove their identity to check out the keys. If that is not an option, we ask for multiple copies of the keys. One for each of the providers assigned to your service, and one for the office in the event of an emergency.

Yes. We understand that some pets may have special needs or require medications. Our caring team is experienced in administering medications and providing limited specialized care, ensuring your pet’s well-being and comfort. A surcharge is added to visits as needed and is priced depending on what is needed.

Although all reasonable efforts will be made to provide the agreed-upon services, inclement weather (e.g., snow, ice, or extreme heat), national emergencies, acts of God, or other circumstances beyond our control may delay or prevent Pet Sitter’s visit(s). In such a case, the Client and/or the emergency contact person will be notified so other arrangements can be made.

We ask that Clients provide us with an inclement weather emergency contact that can easily check your pets in the event we cannot access your home. Your emergency contact should be able to walk to your home and have working keys for entry. All visits that are canceled as a result of inclement weather are credited to your account for use toward future services.

We also ask that you consider your Pet Sitter’s safety by clearing steps and walkways of ice, snow, and debris, as well as designating a neighbor to do so when you are traveling. Please also note that your sitter is empowered to shorten exercise time during heavy rainfall, lightning and/or thunderstorms, or extreme heat. In such cases, exercise time will be replaced with indoor playtime and TLC.

We will do our best to accommodate last-minute bookings. We can’t guarantee service, but having a Care or Walking Team will increase your chances of us being able to help!

Holidays are the busiest time of the year for us! We operate 7-Days a Week, 365 days a year. Our Client Experience Coordinators are available and happy to to assist you!

Our cancellation policy varies depending on the service.

Recurring/ongoing services that are canceled with less than 24 hours’ notice will be charged at 100%.

For vacation services and cat visits, a cancellation charge of 100% of service will be applied for bookings canceled within less than 72-hours of the start date. A one-time consultation charge of $25 will be applied if a consultation is made but the service is cancelled. Vacation and Cat Services booked within 48 hours of the starting date of request will require the client to pay 50% of the invoice upfront, which is non-refundable.

Holiday Service Cancellation Policies:
To hold and guarantee dates requested during busy Holiday periods (i.e., Thanksgiving, Christmas, New Year, 4th of July), all pet-sitting reservations over holiday periods** require a 14–day cancellation notice prior to the start of service. No credits or refunds will be given if visits are canceled within your service window without a 14–day notice.

Holiday Boarding and Overnight Visits require a 50% non-refundable deposit. You must provide a 3-week notice from the start of the service to cancel any overnight visits. No credits or refunds will be given if overnights are canceled during holiday periods.**

**Holiday Periods will vary from year to year but generally include the heavy travel weeks and days surrounding a major holiday.